Hosted Telephony, Hosted VoIP or IP PBX, whichever you call it is increasingly becoming more popular. Hosted Phone Systems are especially beneficial for SMB’s but even larger businesses are moving towards a hosted telephony platform due to the scalability and disaster planning it offers.

Hosted Telephony is a phone system in The Cloud, rather than in your office, which brings us to our first benefit- less hardware onsite.

But many fear about the security risks associated with Hosted Telephony; this is why most solutions have layers of encryption to avoid any issues. Systems also provide virtual networks, quality of traffic prioritisation, traffic scanning, gateway security and many more features to protect users.

Infrastructure is protected in a hosted environment, preventing down time during storms and other disasters. (During which you may like to wave to the office next door who are still using standard phone system hardware, while you are on the phone closing a major business deal). Every call is connected without lagging response times, delays or lapses in call quality.

This system is profoundly resilient, with the right solution it can be configured to allow calls to be routed to mobile phones, in the event that connectivity fails.  In an onsite hardware scenario where the connectivity has failed, this would result in lost calls and potentially have a severe impact on your business.

With the ‘Ifs and Buts’ out the way let’s look at more reasons why Hosted Telephony could be the next big step in your businesses growth!

The first thought for most people is expense. With hosted telephony there are fewer expenses in the form of repairs and down time, the system is managed by a phone system provider in an off-site location which also reduces costs for staff onsite to maintain the hardware. The Hosted system doesn’t have to be taken offline for maintenance, updates or repairs.

For those larger businesses who still aren’t sold, hosted telephony provides a single system that can be easily accessed online and that connects to multiple locations and remote employees- beneficial for those with additional offices, and for those looking to expand.

Additionally, if your business should outgrow your current premises, there are no costs to move to another location– users simply take their handsets with them to the new site. You can also take your phone number with you!

Systems are also automatically upgraded to the latest version of the software- ensuring businesses are always on a supported platform with the latest features and functionality available.

Hosted Telephony is a great way to allow your business to grow alongside new technologies and experience the benefits hosting from The Cloud can offer!

For more information on Hosted Telephony please do not hesitate to contact us!