Salary Range £45,000 – £55,000 per annum

As a dynamic and growing MSP, Netteam tX have new opportunities for technically focused people looking to move their career onto the next level.  Due to our commitment of delivering high level technical solutions to our expanding range of clients, we are looking for an IT Infrastructure specialist to join our technical team.

The role will be based in Newbury, providing both onsite and remote support for our SMB and predominantly our growing hospitality-based clients. We are looking for a knowledgeable, skilled and experienced Engineer who has experience of a wide array of technology’s and is comfortable working in a technical support environment.

We are looking for people with an enthusiasm for Technology, a skill set to deliver all requirements around Hotel IT systems along with the confidence to work on their own initiative. This opportunity is perfect for the person looking to work within a fast growing, yet established technology focused Managed Service Provider.

Key responsibilities:

• Proactive Maintenance visits to client sites to regularly review all IT systems.
• Troubleshooting support desk issues across a wide range of technologies, providing efficient long-term solutions – Working in both a 2nd and 3rd line capacity.
• Pre-build solutions and testing prior to system deployment.
• Pre-Sales Technical solutions design and assistance.
• Being available to be deployed to a client site to resolve issues that require an onsite presence to complete.
• Project related installations of IT systems and Solutions.
• Liaising with 3rd parties to resolve issues with bespoke applications.
• Updating a ticket management system to maintain a detailed record of all faults and fixes.
• Maintaining technical documentation to ensure client records are up to date.
• Working as part of a team on project related work, assisting with planning and implementations activities.
• Reporting to the Technical Services Manager you will be responsible for providing technical services and support for a variety of high end clients across a full range of technology systems provided by the company.

Essential Skills

• A proven history of being able to troubleshoot and resolve technical issues across a client base with varying infrastructure and services.
• 2nd and 3rd line support experience with advanced Microsoft desktop and server skills including Windows 7/10 and Windows Server 2008 to 2016.
• Strong Networking skills with experience of configuring and maintaining converged network solutions.
• A proven history of delivering technology solutions and resolving technical issues across Hotel systems.
• Strong knowledge of the technology used in the hospitality sector.
• Building and maintaining physical (HP and IBM) and virtual servers.
• Demonstrable experience with ADDS, ADCS, DNS, DHCP and group policy.
• Exchange Server 2007 and 2013 & Office 365 experience.
• Exposure to MS SQL server 2008 to 2016.
• Managing SANs on fibre channel networks.
• Strong knowledge of vSphere & Hyper-V.
• Experience in remote diagnostics along with analysis and monitoring.
• Experience managing backup environments, both cloud and on premise.
• Knowledge of ITIL v3 and Incident, Problem, Release & Change Management Procedures.
• A full driving licence and own transport will be required to perform site visits. Netteam will provide the successful candidate with a car allowance, provided to support this request.

Desirable Skills

• IT related degree or relevant qualifications highly desirable.
• Candidates with Microsoft Certifications would prove advantageous.

This is an exciting opportunity for an experienced IT Infrastructure Engineer, wishing to remain ahead of the curve with Technology skills and knowledge, to join a Managed Service Provider (MSP) leading the way in offering complete technology solution for businesses in hospitality, SME and education sectors across the UK. A competitive salary and benefits are on offer, so Apply Now to avoid missing out!

Salary Range £18,000 to £35,000 per annum

Do you have proven experience of troubleshooting and technical issue resolution?
As a dynamic and growing MSP, Netteam tX have new opportunities for technically focused people looking to move their career onto the next level.

Due to our commitment of delivering high level technical solutions to our expanding range of clients, we are looking for a Service Desk Analyst to join our technical team. The role will be based in our Manchester office, providing remote support for our SMB and hospitality clientele.

This is a fantastic opportunity for the successful candidate to utilise their technical expertise within a supportive and engaging environment.

We are looking for a knowledgeable, skilled and experienced Technician who has experience of a wide array of technology’s and comfortable working in a technical support environment. This opportunity is perfect for the person looking to work within a fast growing, yet established technology focused Managed Service Provider.

Key Responsibilities:

• Troubleshooting support desk issues across a wide range of technologies, providing efficient long-term solutions – Working in both a 2nd and 3rd line capacity.
• Being available to be deployed to a client site to resolve issues that require an onsite presence to complete.
• Liaising with 3rd parties to resolve issues with bespoke applications.
• Updating a ticket management system to maintain a detailed record of all faults and fixes.
• Maintaining technical documentation to ensure client records are up to date.
• Working as part of a team on project related work, assisting with planning and implementations activities.

As a Service Desk Analyst, you will report to the Technical Services Manager and will be responsible for providing technical services and support for a variety of high end clients across a full range of technology systems provided by the company.

Essential Skills

• A proven history of being able to troubleshoot and resolve technical issues across a client base with varying infrastructure and services.
• 2nd and 3rd line support experience with advanced Microsoft desktop and server skills including Windows 7/10 and Windows Server 2008 to 2016.
• Strong Networking knowledge with experience configuring and maintaining converged network solutions.
• Building and maintaining physical (HP and IBM) and virtual servers.
• Demonstrable experience with ADDS, ADCS, DNS, DHCP and group policy.
• Exchange Server 2007 and 2013 & Office 365 experience.
• Exposure to MS SQL server 2008 to 2016.
• Managing SANs on fibre channel networks.
• Strong knowledge of vSphere & Hyper-V.
• Experience in remote diagnostics along with analysis and monitoring.
• Experience managing backup environments, both cloud and on-premise.
• Knowledge of ITIL v3 and Incident, Problem, Release & Change Management Procedures.

Desired Skills

• IT related degree or relevant qualifications.
• Microsoft Certifications.

This is an exciting opportunity for an experienced Service Desk Analyst, wishing to remain ahead of the curve with Technology skills and knowledge, to join a Managed Service Provider (MSP) leading the way in offering complete technology solution for businesses in hospitality, SME and education sectors across the UK. A competitive salary and benefits are on offer, so Apply Now to avoid missing out!

Salary Range £24,000 to £34,000 per annum

Netteam tX Ltd are an expanding, IT focused MSP and we are currently recruiting for a Client Services Manager to join our highly experienced and busy Sales Team.  This role will be based in our Head Office in Newbury.

Key Responsibilities:

• Support the Internal Account Managers in processing sales orders through to the delivery of goods and services using internal systems
• Assist in processing customer orders and proactively working to resolve any queries preventing orders from being processed
• Coordinating Contract Renewals and subscription agreements in a timely manner
• Issue associated Contract Renewal Reports to the relevant Director
• Co-ordinate and supervise activities of the Sales Admin Team
• Be a point of contact for dealing with telephone enquiries into the Sales Team
• Ensure the CRM system is being correctly administered by the Sales Team

Essential Skills

• Experience of working in a small but busy sales team, ideally from a technology-based business
• Experience and understanding of sales and business processes
• Great organisation skills with a focused attention to detail
• Be very confident in both their verbal and written communications skills
• Have experience of using a CRM Platform for the use of sales processes
• Proactive nature and good use of initiative with an aptitude for problem solving
• Able to work unsupervised, independently but as part of a team

Desired Skills

• Previous experience in a Sales Coordinator Role within an IT related company would be advantageous.

Candidates with experience of: Senior Sales Coordinator, Client Support Manager, Client Services Manager, Customer Relations Manager, Service Delivery Manager, Senior Client Relationship Executive, Service Manager, Operational Support Manager, Project Coordinator, Service Delivery Coordinator, Operations Coordinator, Sales Support Manager, Office Manager  may also be considered for this role.

Apply Now to avoid missing out on this career progressing opportunity!

About Company
Netteam tX Ltd was established in August 2003 in Newbury, Berkshire, where the Head Office is operated alongside our Northern Office in Salford Quays, Manchester. Netteam tX are a customer focused Solutions Provider, delivering IT & AV related technology solutions and services to the hospitality sector. Our success is down to the quality and passion of the people within our business, their enthusiasm for new technologies and the strong relationships they have with both customers, suppliers and technology vendors.