Salary Range £18,000 to £35,000 per annum

Do you have proven experience of troubleshooting and technical issue resolution?
As a dynamic and growing MSP, Netteam tX have new opportunities for technically focused people looking to move their career onto the next level.

Due to our commitment of delivering high level technical solutions to our expanding range of clients, we are looking for a Service Desk Analyst to join our technical team. The role will be based in our Manchester office, providing remote support for our SMB and hospitality clientele.

This is a fantastic opportunity for the successful candidate to utilise their technical expertise within a supportive and engaging environment.

We are looking for a knowledgeable, skilled and experienced Technician who has experience of a wide array of technology’s and comfortable working in a technical support environment. This opportunity is perfect for the person looking to work within a fast growing, yet established technology focused Managed Service Provider.

Key Responsibilities:

• Troubleshooting support desk issues across a wide range of technologies, providing efficient long-term solutions – Working in both a 2nd and 3rd line capacity.
• Being available to be deployed to a client site to resolve issues that require an onsite presence to complete.
• Liaising with 3rd parties to resolve issues with bespoke applications.
• Updating a ticket management system to maintain a detailed record of all faults and fixes.
• Maintaining technical documentation to ensure client records are up to date.
• Working as part of a team on project related work, assisting with planning and implementations activities.

As a Service Desk Analyst, you will report to the Technical Services Manager and will be responsible for providing technical services and support for a variety of high end clients across a full range of technology systems provided by the company.

Essential Skills

• A proven history of being able to troubleshoot and resolve technical issues across a client base with varying infrastructure and services.
• 2nd and 3rd line support experience with advanced Microsoft desktop and server skills including Windows 7/10 and Windows Server 2008 to 2016.
• Strong Networking knowledge with experience configuring and maintaining converged network solutions.
• Building and maintaining physical (HP and IBM) and virtual servers.
• Demonstrable experience with ADDS, ADCS, DNS, DHCP and group policy.
• Exchange Server 2007 and 2013 & Office 365 experience.
• Exposure to MS SQL server 2008 to 2016.
• Managing SANs on fibre channel networks.
• Strong knowledge of vSphere & Hyper-V.
• Experience in remote diagnostics along with analysis and monitoring.
• Experience managing backup environments, both cloud and on-premise.
• Knowledge of ITIL v3 and Incident, Problem, Release & Change Management Procedures.

Desired Skills

• IT related degree or relevant qualifications.
• Microsoft Certifications.

This is an exciting opportunity for an experienced Service Desk Analyst, wishing to remain ahead of the curve with Technology skills and knowledge, to join a Managed Service Provider (MSP) leading the way in offering complete technology solution for businesses in hospitality, SME and education sectors across the UK. A competitive salary and benefits are on offer, so Apply Now to avoid missing out!

About Company
Netteam tX Ltd was established in August 2003 in Newbury, Berkshire, where the Head Office is operated alongside our Northern Office in Salford Quays, Manchester. Netteam tX are a customer focused Solutions Provider, delivering IT & AV related technology solutions and services to the hospitality sector. Our success is down to the quality and passion of the people within our business, their enthusiasm for new technologies and the strong relationships they have with both customers, suppliers and technology vendors.