Netteam understands that businesses operate differently, and therefore the IT provision you have in place needs to reflect how you run your business. We have a range of options that can be bespoke to support your individual needs from monthly proactive maintenance visits which maintain your IT services to ensure that they are running well to 24/7 helpdesk and onsite support for our Hotel clients.
As a contract support client, you will have access to our online helpdesk. Via our website, you can log in securely and monitor the progress of any issues you have raised, allowing you to manage with ease your IT support requirement.
Businesses rely on technology, and any downtime is a cost to your business. We can provide 24-hour IT support, 365-days a year, working as your managed service provider (MSP), with our specialist technicians taking action as soon as an issue arises. With our 24/7 MSP support package, you save time and money, and avoid the headache associated with dealing with issues that can arise at any time
Nothing lasts forever, and that includes hardware. But with our maintenance service, you can rest assured that if there is a system failure, our qualified engineers guarantee to get your business back up and running with the minimum of downtime and disruption.
As your technology provider, we’ll be your one point of contact, and that includes liaising with third party suppliers and manufacturers on your behalf. So if you have any problems, let us know and we’ll sort it out on your behalf; you’ll only ever need to contact one helpdesk – ours!
Fully-functioning IT is critical to businesses, so proactive maintenance will help keep technology working and eliminate issues which could lead to down time. As your managed service provider, we’ll make regular visits to your site and carry out a checklist on your technology – in fact, we’ll be servicing your IT a little like a mechanic services your car. Think of it as a healthcheck for you technology – keeping it well-maintained so your service remains uninterrupted.
NAMS – Netteam Active Monitoring System – automatically monitors your systems, checking every five to 15 minutes on everything from wi-fi connections and antivirus functionality, to backup status and disk space availability. If any problems are detected, we are alerted and can then take action to ensure you have continuous service and avoid downtime.