Privacy Policy

Netteam tX Ltd
www.netteam.co.uk
Effective Date: 27th March 2026

  1. Introduction

At Netteam tX Ltd, we deliver premium IT and cybersecurity services to a range of Small to Medium Enterprises and the hospitality sector. We are committed to protecting the personal data of our clients, their guests, our partners, and all visitors to our website.

This Privacy Policy explains how we collect, use, and protect personal data in line with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018

This policy is not intended to restrict the use of technology or innovation, but to ensure that all data is handled securely, responsibly, and transparently.

  1. Who We Are

Netteam tX Ltd
12 Kingfisher Court, Newbury, Berkshire, RG14 5SJ
Email: Info@Netteam.co.uk
Phone: 01635 262560

ICO Policy Number: 00011170344

We act as a Data Controller for personal data collected via our website and business operations, and a Data Processor where we manage systems on behalf of clients.

  1. Our Role as an MSP

As a Managed Service Provider (MSP), we:

  • Manage IT systems and infrastructure for clients
  • Operate under contractual agreements, including Data Processing Agreements (DPAs)

We process such data strictly in accordance with client instructions and applicable law.

 

  1. Data We May Collect

4.1 Information Clients Provide

  • Name
  • Company name
  • Job title
  • Email address
  • Telephone number

4.2 Technical & Usage Data – All securely held in our Data Vault.

  • IP address
  • Device type and browser
  • Pages visited and interaction data
  • Location data (approximate)

4.3 Marketing Data

  • Preferences for receiving communications
  • Event registrations or downloads

4.4 Client & Operational Data

Where we deliver services, we may process:

  • System logs
  • Device and network data

This is handled under strict security and contractual controls.

  1. How We Use Your Data

We use personal data to:

  • Respond to enquiries and provide consultancy
  • Deliver managed IT and cybersecurity services
  • Manage client relationships
  • Improve website performance and user experience
  • Provide relevant insights, updates, and marketing (where appropriate)
  • Meet legal and regulatory requirements

  1. Lawful Basis for Processing

We process data under:

  • Contract – delivering services
  • Legitimate Interest – improving services and relationships
  • Consent – marketing communications
  • Legal Obligation – compliance requirements

  1. Artificial Intelligence (AI) Usage

As part of our services and internal operations, Netteam may utilise AI technologies.

We are committed to:

  • Ensuring no sensitive or personal data is entered into unapproved AI tools
  • Using secure, enterprise-grade AI platforms where appropriate
  • Applying strict data protection and governance controls
  • Aligning AI usage with our AI Governance Framework and client policies

We do not use AI in a way that would compromise the confidentiality, integrity, or security of client or guest data.

  1. Data Sharing

We may share data with trusted third parties, including:

  • Cloud and infrastructure providers (e.g. Microsoft, hosting providers)
  • Security and monitoring platforms
  • Professional advisers
  • Regulatory authorities were required

All third parties are required to meet strict data protection standards.

  1. International Data Transfers

Where data is transferred outside the UK:

  • We apply appropriate safeguards (e.g. SCCs / IDTA)
  • We ensure equivalent levels of protection

  1. Data Security

We implement enterprise-grade security controls, including:

  • Access control and least privilege
  • Encryption and secure communication
  • Monitoring and threat detection
  • Incident response procedures

Our approach aligns with recognised standards such as:

  • Cyber Essentials / Cyber Essentials Plus
  • Industry best practice frameworks

  1. Data Retention

We retain data only as long as necessary:

  • Client data: contract duration + legal requirements
  • Enquiries: typically 12–24 months
  • Marketing: until opt-out

  1. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

Contact: Info@Netteam.co.uk

  1. Cookies Policy

Our website uses cookies to enhance your experience.

Types of cookies:

  • Essential – required for site functionality
  • Analytics – to understand website usage
  • Marketing – to deliver relevant content (if applicable)

You can manage cookie preferences via our cookie banner or browser settings.

  1. Third-Party Links

We are not responsible for the privacy practices of external websites.

  1. Terms & Conditions Alignment

This Privacy Policy should be read alongside our:

  • Website Terms of Use
  • Managed Services Agreement (MSA)
  • Data Processing Agreements (DPA)

Where we act as a Data Processor, our obligations are defined within client contracts.

  1. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

  1. Contact

Netteam tX Ltd
Email: Info@Netteam.co.uk
Address: 12 Kingfisher Court, Newbury, Berkshire, RG14 5SJ

  1. Complaints

You may contact the:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk