Job Title: IT Solutions Technician Apprentice / Technical Support Administrator

Location: Newbury

Job Type: Full Time, Permanent

Are you an IT Enthusiast wanting to kick start your career within a tech company? Due to continued growth, the company have an exciting opportunity to join their team as an IT Apprentice, providing IT support to clients. You must be an excellent communicator, be able to work in a busy environment and be passionate about IT.

The team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and they try to make it a fun and productive workplace, where everyone can develop new skills.

The Role:

This role will involve answering calls from customers who have a technical query, asking appropriate questions to gather information regarding their issues, recording this detail onto the CRM platform, and allocating this ticket to a member of the technical team to action.

Responsibilities:

• Analysing the tickets and queries then creating and running reports
• Maintaining a database of technical queries
• Creating technical diagrams (training will be provided)
• Providing general administration support to the team as required
• Ability to clearly and confidently communicate face to face, over the telephone or in writing
• Show excellent customer service skills to include: building rapport and trust, conflict management, influencing and reinforcement techniques.

You will be provided with full training on the use of all company systems relating to this role.

In addition to the above, they will support you in achieving your IT Solutions Technician Level 3 Apprenticeship.

About you:

• Excellent communication skills
• Team player
• Positive attitude and keen to learn
• Resilient
• Ability and an interest to learn new systems and technologies
• Organised and able to prioritise tasks
• Solution driven
• Minimum of 5 GCSEs at grade 4/C or above, including English and Maths (or equivalent qualifications) preferred
• IT/Technical knowledge would be desirable

The team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged – they try to make it a fun and productive place to work, where everyone can always learn new things. They also offer competitive salaries, alongside a number of other benefits.

Please click on the APPLY  button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Apprentice, IT Apprenticeship, Trainee Helpdesk, IT Support Apprenticeship or Junior Support technician may also be considered for this role.

As a Client and Tech focused IT MSP, we have a new opportunity for a technically focused person looking to move their career onto the next level. Due to their commitment of delivering high level solutions to the expanding range of clients, they are looking for an IT Systems & Network Engineer to join their technical team.

Netteam have Offices in Newbury, Manchester and a team of field engineers working out of London and you could become part of this dynamic team, supporting a range of high-end Hotels and Corporate clients.

Role Overview:

They are looking for an IT Support Engineer to join the technical team in Eccles, Manchester or Newbury, Berkshire. They need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working on a busy and buzzing technical helpdesk.

This opportunity is perfect for the person looking to gain more experience and training in their 1st/2nd Line role or to prove themselves as dedicated 3rd Line Engineer, within a fast growing, yet established technology focused MSP.

Experience:

• A proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small Business and/or Hospitality via remote connectivity, telephone or email
• Using PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients
• Experience in remote diagnostics along with analysis and monitoring
• Possesses good verbal and typed communication skills
• Great Customer Service abilities
• Be used to working unsupervised, independently and as part of a team
• Thrive on understanding and being aware of new and current technologies
• IT related degree or relevant qualifications highly desirable
• Proven technical ability across the common product suites
• The willingness to learn new software and hardware skill.

Technical Requirements:

• Knowledge of Microsoft cloud solutions including Office 365 and Azure
• Proven experience with Desktop & Server solutions across the Microsoft stack
• Any understanding of Telecommunications and Network platforms will be of benefit
• Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
• Overview ISP solutions and connectivity requirements
• WiFi solution experience & knowledge, with Ruckus, Meraki, Aruba etc
• Experience of hospitality products such as PMS and POS systems and associated interfaces is beneficial
• Candidates with Microsoft Certifications would prove advantageous.

Personal Attributes:

• Confident verbal and written communicator with both clients and peers
• Ability to research new products and information around technical solutions that provide answers and solve problems
• Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.

The team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged – they try to make it a fun and productive place to work, where everyone can always learn new things. They also offer competitive salaries, alongside a number of other benefits.

Please click on the Apply  button to send your CV and Cover Letter for this role.

Candidates with experience of: Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, Technical Support Technician, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role

A competitive salary and benefits are on offer, so Apply Now to avoid missing out!

Job Title: Sales Administrator

Location: Newbury

Job Type: Permanent, Full Time – 37.5 hours per week

Due to continued growth, the company have an exciting opportunity to join their team as Sales Administrator, providing admin support to the sales team. You must be an excellent communicator, be able to work in a busy environment, have great attention to detail and be organised.

The team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and they try to make it a fun and productive workplace, where everyone can develop new skills.

Responsibilities:

This role will involve activities such as:

• Order processing
• Managing goods inwards and goods outwards
• Raising customer invoices
• Answering customer and supplier queries via telephone and email
• Logging customer issues on our CRM platform, ensuring key details are recorded
• Preparing sales contracts and agreements
• Liaising with other teams within the company to support projects and resolve queries

You will be provided with full training on the use of all company systems relating to this role.

The company are committed to developing individuals, keeping them engaged and promoting within as they believe this is mutually beneficial for both the company and individual. For the right candidate, this opportunity could be a stepping stone to becoming an Internal Account Manager and beyond!

The Candidate:

• Excellent communication skills
• Organised and able to prioritise tasks
• Team player
• Positive attitude and keen to learn
• Resilient
• Minimum of 5 GCSEs at grade 4/C or above, including English and Maths (or equivalent qualifications)
• An interest in IT is desirable

Please click on the APPLY  button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Sales Coordinator, IT Sales Admin, IT Sales Assistant or IT Sales Support may also be considered for this role.

Job Title: Internal Account Manager

Location: Newbury

Job Type: Permanent

The company are offering you an exciting opportunity to join a growing MSP, leading the way in complete IT, Comms and Security Solutions for SME’s and the Hospitality sector across the UK. An excellent competitive salary and benefits package are on offer and they invite you to become part of a dynamic team.

The team work together in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and they make it a fun and productive workplace. The entire team are provided with a number of development opportunities and are provided with many ways to learn and achieve new skills.

Role Overview:

This role is focused on managing the requirements and relationships of an impressive list of clients. You will be the important interface between these clients and the service delivery teams. The successful candidate will be the driving force behind, nurturing, recognising, and converting client’s ideas, needs and requirements whilst providing all clients with the highest level of service delivery.

Responsibilities:

• Building upon your existing relationships and exploring new opportunities to encourage sales growth
• To recognise and optimise opportunities with the aim of converting opportunities and client requirements into potential orders
• Following suitable product training, showcase new technologies / brands / products / company portfolio, sales offers and weekly deals in line with client requirements
• Gain competitive supplier pricing and prepare and issue compelling quotes and supporting proposals
• Prepare regular pipeline forecasts for each of your allocated clients
• Using great communication skills, establish client budgets, elevate their current requirements and work with them to develop any requirements they may have
• Proficiently use the CRM platform to record all contract, purchase and sales activities against allocated clients
• Work alongside the project teams to ensure all solution sales are correctly delivered
• Maintaining an up to date understanding of market trends as well as competitor activities and potential new revenue streams.

The Candidate:

• Must be commercially aware and proactive with a proven background in Technology Account Management and/or Technology Sales within an MSP environment
• Excellent organisations skills are essential
• Strategic thinker who can spot, convert, and close opportunities
• An effective communicator with excellent presentation skills
• A resourceful team player who is comfortable with both seeking and providing assistance to their peers when needed

Essential Skills:

• Experience of delivering customer service at exceptional levels
• Key Account/Account Management experience
• Familiar with the use of CRM systems in a sales environment
• Be open to product training and understanding new technology solutions

Desirable:

• IT Technical knowledge/know how, would be an advantage to this role and will support discussions when speaking with clients and suppliers

So, come and join in, click APPLY  to send your CV for this role.

Candidates with the relevant experience or job titles of; IT Reseller, Cyber-Security, Managed Service Provider (MSP), Internal Account Manager will be considered for this role.

About Company
Netteam tX Ltd was established in August 2003 in Newbury, Berkshire, where the Head Office is operated alongside our Northern Office in Eccles, Manchester. Netteam tX are a customer focused Solutions Provider, delivering IT & AV related technology solutions and services to the hospitality sector. Our success is down to the quality and passion of the people within our business, their enthusiasm for new technologies and the strong relationships they have with both customers, suppliers and technology vendors.